IM1244: Supporting Windows 8.1

Course Length: 40 hrs

Prerequisites:
• Two years of experience in the IT field managing and maintaining Windows client operating systems
• Two years of experience performing: Windows application installation and support; Network configuration in Windows; Windows operating system installation and updates
• Understanding of how Windows client computers integrate with server computers
• Configuring Windows 8.1 course

Price: $2595

Format: Onsite, online

This five day course will provide you with the knowledge and skills to support a Windows 8.1 deployment in medium and large enterprise environments and to resolve technical issues by developing a troubleshooting methodology for Windows 8.1.

This course prepares you for Microsoft exam 70-688, Supporting Windows 8.1.

Topics Covered:

• Troubleshoot startup issues and operating system services on a Windows 8.1 system
• Resolve issues related to hardware devices and device drivers
• Troubleshoot computers remotely
• Troubleshoot issues related to network connectivity
• Troubleshoot client configuration failures and GPO application issues
• Troubleshoot issues related to user settings
• Troubleshoot remote connectivity issues
• Resolve issues related to accessing resources from computers that are domain-joined
• Resolve issues related to accessing resources from computers that are not domain-joined
• Troubleshoot issues related to application installation and operation
• Maintain Windows 8.1 following deployment
• Design and implement extranet connectivity for Windows 8
• Recover a computer running Windows 8.1

Course Outline:

1. Introduction to Troubleshooting Windows 8.1

• Common Windows 8.1 Troubleshooting Scenarios
• Overview of Windows 8.1 Architecture
• Overview of Troubleshooting Steps

2. Troubleshooting Computer Startup

• Overview of the Windows 8.1 Startup Recovery Environment
• Optimizing and Troubleshooting Startup Settings
• Troubleshooting Operating System Services Issues
• Recovering BitLocker-Protected Drives

3. Troubleshooting Hardware and Device Drivers

• Overview of Hardware Troubleshooting
• Troubleshooting Physical Failures
• Troubleshooting Device Driver Failures
• Monitoring Reliability
• Configuring the Registry

4. Remote Troubleshooting

• Using Remote Desktop
• Using Remote Assistance
• Remoting with Windows PowerShell

5. Troubleshooting Network Connectivity Issues

• Determining Network Settings
• Troubleshooting Network Connectivity Issues

6. Troubleshooting Group Policy

• Overview of Group Policy Application
• Resolving Client Configuration Failures and GPO Application Issues

7. Troubleshooting User Settings

• Troubleshooting Sign In Issues
• Troubleshooting User Profiles
• Troubleshooting Folder Redirection
• Troubleshooting USMT

8. Troubleshooting Remote Connectivity

• Troubleshooting VPN Connectivity Issues
• Troubleshooting NAP Issues
• Troubleshooting DirectAccess Issues

9. Troubleshooting Resource Access within a Domain

• Troubleshooting File Access Issues
• Troubleshooting File Permissions Issues
• Troubleshooting Printer Access Issues

10. Configuring and Troubleshooting Resource Access for Non-Domain Joined Clients

• Configuring and Troubleshooting Workplace Join
• Configuring and Troubleshooting Work Folders
• Configuring and Troubleshooting SkyDrive Access

11. Troubleshooting Applications

• Troubleshooting Application Installation Issues
• Troubleshooting Desktop Apps
• Troubleshooting Windows Store Apps
• Troubleshooting Internet Explorer
• Troubleshooting Client Hyper-V

12. Maintaining Windows 8.1

• Troubleshoot Windows Activation Issues
• Monitoring and Configuring Performance Options in Windows 8.1
• Protecting Windows 8.1 from Malware and Viruses
• Applying Application and Windows Updates

13. Recovering Windows 8.1

• Restoring Files in Windows 8.1
• Recovery Options in Windows 8.1

Notes: This class prepares you for Microsoft exam 70-688.