IM1242: Windows 7, Enterprise Desktop Support Technician
Course Length: 40 hrs
Prerequisites:
• At least three years of experience installing, configuring, and administering clients in a Windows networked environment
• Experience deploying operating systems and applications
• Familiarity with the client administration capabilities of Windows Server and with management tools such as the System Center suite of products
Price: $2595
Format: Onsite, online
This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer.
This course prepares you for Microsoft exam 70-685 TS: Windows 7, Enterprise Desktop Support Technician.
Topics Covered:
- Identify and Resolve Desktop Application Issues
- Identify the Cause of and Resolve Networking Issues
- Manage and Maintain Systems That Run Windows 7
- Support Mobile Users
- Identify the Cause of and Resolve Security Issues
Course Outline:
1. Implementing a Troubleshooting Methodology
- EDST Job Role
- Troubleshooting Steps
2. Using Group Policy to Centralize Configuration
- Group Policy Application
- Resolving Client Configuration Failures and GPO Application Issues
3. Troubleshooting Hardware Device, Device Driver, and Performance Issues
- Hardware Troubleshooting
- Troubleshoot Physical Failures
- Monitor Reliability and Performance
- Configure Performance Options in Windows 7
- Troubleshoot Device Driver Failures
4. Troubleshooting Network Connectivity Issues
- Determine Network Settings
5. Troubleshooting Remote Connectivity Issues
- Troubleshoot VPN Connectivity Issues
- Using Remote Desktop
- Troubleshoot User Issues by Using Remote Assistance
- Troubleshoot NAP Issues
- Troubleshoot DirectAccess Issues
6. Troubleshooting Logon and Resource Access Issues
- Troubleshoot User Logon Issues
- Troubleshoot User Profile Issues
- Troubleshoot File Access Issues
- Troubleshoot File Permissions Issues
- Troubleshoot Printer Access Issues
7. Troubleshooting Security Issues
- Recover Files Encrypted by EFS
- Recover BitLocker-Protected Drives
- Troubleshoot Internet Explorer and Content Access Issues
8. Troubleshooting Operating System and Application Issues
- Troubleshoot Application Installation Issues
- Troubleshoot Application Operations Issues
- Apply Application and Windows Updates
9. Assessing Application Compatibility in Windows 7
- Application Compatibility
10. Designing, Configuring, and Managing the Client Environment
- Planning Client Configuration
- Design and Configure Standard System Settings
- Design and Configure Internet Explorer Settings
- Design and Configure Security Settings
- Design and Implement Group Policy
- Troubleshoot Group Policy
11. Planning and Deploying Applications and Updates to Windows 7 Clients
- Determine the Application Deployment Method
- Deploy Office 2007
- Plan and Configure Desktop Updates by Using WSUS
Notes: Formerly IIUSA-2685. This class prepares you for Microsoft exam 70-685.