IL1551: ITIL Foundation

Course Length: 24 hrs

Prerequisites: Familiarity with IT terminology and IT-related work experience are recommended.

Price: $1595

Format: Onsite, online

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

In this course, you will get an introduction to the lifecycle of managing IT services, to deliver to business expectations using five core disciplines:

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

Topics Covered:


Course Outline:

1. Service Management Defined

2. ITIL Introduction

3. Service Strategy

4. Service Design

5. Peripheral Devices

6. Service Operation

7. Continual Service Improvement

Notes: Formerly IIUSA-626