IC1354: TVOICE - Troubleshooting UC Systems

Course Length: 40 hrs

Prerequisites:
• CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0

Price: $2595

Format: Onsite, online

This course equips you with the knowledge and skills required to troubleshoot Unified Communications (UC) systems and solutions in enterprise, mid-market, and commercial deployments. You'll learn problem triage, as well as troubleshooting methodology, resources, tools, and fixes at the integrated system/solution level. You will cover troubleshooting components, such as Cisco Unified Communications Manager (CUCM), Cisco Unity, videoconferencing, and network infrastructure.

Topics Covered:

• A systematic methodology to troubleshoot Cisco UC systems
• Knowledge of tools and reports that help isolate UC system problems
• Use troubleshooting and monitoring tools
• Troubleshoot common gateway and endpoint registration issues
• Troubleshoot CUCM availability issues
• Investigate database replication issues
• Troubleshoot LDAP integration issues
• Diagnose and resolve a call setup issue
• Examine on-premises single-site calling issues
• Troubleshoot on-net multisite calling issues
• Investigate off-net calling issues
• Troubleshoot SAF and CCD
• Diagnose and resolve device mobility, extension mobility, and unified mobility issues
• Investigate CUCM native presence issues
• Troubleshooting MOH, MTP, conferences, and transcoder issues
• Diagnose and resolve issues with RSVP agents
• Troubleshoot the quality of both voice and video streams
• Troubleshoot a globalized E.164 dial plan

Course Outline:

1. UC Troubleshooting

• Identifying UC Deployments
• Troubleshooting Methodology
• Troubleshooting and Monitoring Tools

2. CUCM Troubleshooting

• Common Gateway and Endpoint Registration Issues
• CUCM Availability Issues
• Database Replication Issues
• LDAP Integration Issues

3. Troubleshooting Call Setup Issues

• Examining Call Setup Issues and Causes
• On-Premises Single-Site Calling Issues
• On-Net Multisite Calling Issues
• Off-Net Calling Issues

4. Troubleshooting SAF and CCD Issues

5. Peripheral Devices

• Device Mobility Issues
• Extension Mobility Issues
• Unified Mobility Issues
• CUCM Native Presence Issues

6. Troubleshooting Voice Quality and Media Resources Issues

• MOH Issues
• MTP Issues
• Issues with Conferences
• Transcoder Issues
• Issues with RSVP Agents
• Voice Quality Issues

Notes: This class prepares you for the TVOICE exam. The CCNP Voice certifications retire after October 20, 2015.