IC1332: ICOMM - Introducing Cisco Voice and UC Administration

Course Length: 40 hrs

Prerequisites: CCENT or CCNA certification

Price: $2595

Format: Onsite, online

In this hands-on course, you will get an introduction to Cisco's Unified Communications (UC) systems and its components, including: Cisco Unified Communications Manager (CUCM), CUCM Express, Cisco Unity Connection, and Cisco Unified Presence.

You will cover telephony features supported in CUCM and CUCM Express, including the administrator and end-user interface options, and you will learn to configure the most commonly used features. You will also learn how to maintain your system, performing tasks such as daily administration, adds, moves, and changes.

Topics Covered:

• Components and characteristics of a Cisco UC solution
• Call flows and call legs
• Configure endpoints
• Implement and configure end users
• Configure and enable telephony and mobility features
• Configure end-user voice mailboxes and options
• Configure Cisco Unified Presence
• Configure and generate CUCM reports
• Run and analyze Call Detail Records reports
• Using the Cisco Call Detail Record Analysis and Reporting (CAR) Tool
• Using the Cisco Real-Time Monitoring Tool (RTMT)
• Monitoring voice mail usage in Cisco Unity Connection
• Configuring Disaster Recovery System

Course Outline:

1. Cisco UC Solutions

• Components
• Characteristics

2. Administrator and End-User Interfaces

3. Call Flows in CUCM and CUCM Express

• Call Flows and Call Legs
• Configuration Components Impacting Call Flows in Cisco UC Manager
• Configuration Components Impacting Call Flows in CUCM Express

4. Endpoint and End-User Administration

• Characteristics
• Configuration Requirements
• Implementation Options

5. Enabling End-User Telephony and Mobility Features

6. Unity Connection and Unified Presence

• End-User and Voice Mailbox Characteristics and Configuration Requirements
• End-User and Voice Mailbox Implementation Options
• Enabling Cisco Unified Presence

7. Cisco UC Solutions Maintenance

• Providing End-User Support
• CUCM Reports
• CUCM CDR Analysis and Reporting Tool Reports
• Cisco Unified Real-Time Monitoring Tool
• Monitoring Voice Mail in Cisco Unity Connection
• Disaster Recovery System

Notes: The CCNA Voice certification exams will not be available after September 17, 2015