Cisco Certified Voice Professional (CCVP)
IIUSA-610 : Cisco Voice over IP (CVOICE)
Course length: 40 hrs
Prerequisites: Working knowledge of LANs, WANs, and IP switching, which is covered in the Interconnecting Cisco Network Devices course.
Tuition: $2305
CVOICE is the first course in the CCVP curriculum, and lays the foundation for gaining hands-on skills and a significant understanding of packet telephony.
Course Objectives:
After completing this course, the student should be able to:
- Identify the components, processes, and features of traditional telephony networks that provide end-to-end call functionality
- Describe two methods of call control used on voice and data networks and provide one example of a protocol for each
- List at least five components or capabilities that are required to provide integrated voice and data services in campus LAN, enterprise, and service provider environments
- Select the appropriate analog voice connection to a Cisco device given the types of analog connections and their susceptibility to line quality problems
- Choose a voice compression scheme that best suits your needs given the fundamentals of digital voice encoding
- Describe the appropriate signaling method to deploy in a telephony system given the type of signaling: between PBXs; between PBXs and central offices; or specialized, such as ISDN
- Implement an effective method of transporting fax and modem traffic over a Voice over IP network given the standard implementations of fax and the methods used to transport modem traffic
Course Outline:
- Module 1 - Introduction to Packet Voice Technologies
- Module 2 - Analog and Digital Voice Connections
- Module 3 - Configuring Voice Interfaces
- Module 4 - Voice Dial Peers
- Module 5 - Introduction to Voice over IP
- Module 6 - Voice over IP Signaling and Call Control
- Module 7 - Improving and Maintaining Voice Quality
- Module 8 - Scalable Numbering and Applications
Special notes: This course prepares students for Cisco exam 642-432 CVOICE.
IIUSA-611 : Cisco IP Telephony Part 1 (CIPT 1)
Course length: 40 hrs
Prerequisites: Recommended: Cisco CCNA certification; Building Cisco Multilayer Switched Networks (BCMSN); Cisco Voice over IP (CVOICE); Microsoft Software for Cisco Voice (MSCV).
Tuition: $2305
Cisco IP Telephony Part 1 (CIPT1) prepares you for installing, configuring, and maintaining a Cisco IP telephony solution. This course focuses primarily on Cisco CallManager, the call routing and signaling component for the Cisco IP telephony solution. This course includes lab practice where you will install and configure Cisco CallManager; configure gateways, gatekeepers, and switches; and build route plans to place intra- and intercluster Cisco IP phone calls. You will also configure telephony class of service (CoS), numerous user telephone features, and media resources.
Course Objectives:
After completing this course, the student should be able to:
- Identify AVVID and CallManager Components
- Define and list benefits of CallManager Cluster and Deployment Options
- Install the Cisco Call Manager components and upgrade a Call Manager Cluster
- Describe the various IP phone models and list their features
- Configure Cisco Call Manager to support IP Phones
Course Outline:
- Course Introduction
- Establish an On-Cluster Call
- Components of Cisco IP Communications
- Cisco CallManager Cluster and Deployment Options
- Set up Cisco CallManager
- Cisco catalyst Switches, Cisco IP Phones
- Add Phones and Other Endpoints
- Cisco IP Telephony Users
- Cisco Bulk Administration Tool
- Add Users
- Establish an Off-Cluster Call
- Telephony Class of Service
- Configuring a Telephony Class of Service for Devices
- Route Plan Basics
- Building Basic Route Plans
- Advanced Route Plans
- Cisco Access Gateways
- Configure Complex Route Plans
- Call Admission Control and Survivable Remote Site Telephony
- Configure Call Admission Control and Survivable Remote Site Telephony
- Enable Features for Users, Media Resources, Configure Media Resources, Softkey Template, Features, Configure IP Phones
Special notes: This course, together with IIUSA-612 Cisco IP Telephony Part 2 (CIPT 2) prepares students for Cisco exam 642-444 CIPT.
IIUSA-612: Cisco IP Telephony Part 2 (CIPT 2)
Course length: 24 hrs
Prerequisites: Cisco IP Telephony Part 1
Tuition: $1465
The Cisco IP Telephony Part II course focuses on Cisco CallManager advanced features and options. These features include point-to-point video calls for appropriate video enabled endpoints as well as video conferencing, Cisco CallManager Attendant Console, IP Softphone and extension Mobility, security features for hardening of applications and hardware for VoIP, and command-line tools and monitoring devices that Cisco provides for troubleshooting voice and data networks.
Course Objectives:
After completing this course, the student should be able to:
- Configure Cisco CallManager to support video calls and conferencing
- Configure applications to extend the capabilities of Cisco CallManager
- Secure an IP Communications network
- Manage IP Communications solutions with internal server tools
Course Outline:
- Module 1: Course Introduction
- Module 2: Applications
- Module 3: Enabling Video Calling and Conferencing
- Module 4: Securing IP Communications
- Module 5: Monitoring and Managing IP Communications
Special notes: This course, together with IIUSA-611 Cisco IP Telephony Part 1 (CIPT 1) prepares students for Cisco exam 642-444 CIPT.
IIUSA-613 : Implementing Cisco Quality of Service (QOS)
Course length: 40 hrs
Prerequisites: Recommended: Cisco CCNA certification; knowledge of configuring BGP.
Tuition: $2305
The Implementing Cisco Quality of Service (QOS) course provides students with in-depth knowledge of IP QoS requirements, conceptual models using Differentiated Services (DiffServ), Integrated Services (IntServ) and Best Effort (over provisioning), and the implementation of IP QoS on Cisco IOS switch and router platforms.
The curriculum covers the theory of IP QoS, design issues, and configuration of various QoS mechanisms to facilitate the creation of effective administrative policies providing QoS. Case studies and lab exercises included in the course help students to apply the concepts mastered in individual modules to real-life scenarios.
The course also gives students design and usage rules for various advanced IP QoS features and the integration of IP QoS with underlying Layer 2 QoS mechanisms, allowing them to design and implement efficient, optimized, and trouble-free multi-service networks.
Course Objectives:
After completing this course, the student should be able to:
- Given a converged network, explain the need to implement Quality of Service (QoS) and explain methods for implementing and managing QoS
- Given a converged network, identify and describe different models used for ensuring QoS in a network and explain key IP QoS mechanisms used to implement the models
- Given a converged network, explain the use of MQC and AutoQoS to implement QoS on the network
- Given a converged network and a policy defining QoS requirements, successfully classify and mark network traffic to implement the policy
- Given a congested network, use Cisco QoS queuing mechanisms to manage network congestion
- Given a converged network, use Cisco QoS congestion avoidance mechanisms to reduce the effects of congestion on the network
- Given a network, use Cisco QoS traffic policing and traffic shaping mechanisms to effectively limit the rate of network traffic
Course Outline:
- Module 1: Introduction to IP QoS
- Module 2: The Building Blocks of IP QoS
- Module 3: Introduction to Modular QoS CLI and Auto-QoS
- Module 4: Classification and MarkingModule
- Module 5: Congestion Management
- Module 6: Congestion Avoidance
- Module 7: Traffic Policing and Shaping
- Module 8: Link Efficiency Mechanisms
- Module 9: QoS Best Practices
Special notes: This course prepares students for Cisco exam 642-642 QOS.
IIUSA-614 : IP Telephony Troubleshooting (IPTT)
Course length: 40 hrs
Prerequisites: Recommended: Cisco CCNA certification; QOS, CVOICE, and CIPT training.
Tuition: $2305
IPTT practices troubleshooting skills for administrators and engineers who support IP Telephony installations. IPTT prepares for one of the exams required for the IP Telephony Operations Specialization and Certification.
Course Objectives:
After completing this course, the student should be able to:
- Apply effective troubleshooting methods to resolve issues in complex IPT networks
- Troubleshoot common Call Manager configuration, integration, and operation problems.
- Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management tools.
- Troubleshoot common router, switch, and gateway configuration; integration; and operation issues and problems in AVVID networks.
- Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods.
- Troubleshoot common Unity configuration, integration, and operation issues and problems.
- Employ Cisco TAC as a troubleshooting and escalation tool.
Course Outline:
- Module 1 - Applying Troubleshooting Methods
- Module 2 - Troubleshooting CallManager, Network, Signaling, and Dial Plans Troubleshooting the CallManager Signaling Architecture
- Module 3 - Troubleshooting AVVID Components
- Module 4 - Troubleshooting Network Infrastructure
- Module 5 - Applying Quality of Service in VoIP Networks
- Module 6 - Troubleshooting Unity Voice Mail Systems
- Module 7 - Escalating Trouble Tickets to TAC
Special notes: This course prepares students for Cisco exam 642-425 IPTT.
IIUSA-615: Implementing Cisco Voice Gateways and Gatekeepers (GWGK)
Course length: 40 hrs
Prerequisites: Recommended: Cisco CCNA certification; CVOICE, and a conceptual understanding of Cisco CallManager Express functions.
Tuition: $2305
"GWGK" is an advanced course on implementing Cisco Voice Gateways and Gatekeepers in Enterprise or Service Provider environments. Passing the associated GWGK Exam is a requirement for the Cisco Certified Voice Over IP Professional (CCVP) Certfication. The goal of the course is to provide students with information and practice activities to prepare them to install, configure, monitor and troubleshoot Cisco voice gateways and gatekeepers in Enterprise installations, in accord with the recommendations of Cisco's Solution Reference Network Design (SRND) for IP Telephony guides. Given a voice over IP design, the implementer will select an appropriate deployment model, correctly configure the Gateways and Gatekeepers (whether distributed or centralized), implement Call Plans, and decide how to implement the most commonly offered Service Provider or managed services applications, features, or implementation requirements.
Course Objectives:
After completing this course, the student should be able to:
- Integrate gateways and gatekeepers into an Enterprise IP telephony network with Cisco CallManager and Cisco Unity.
Course Outline:
- Functions of Gateways and Gatekeepers
- Integrating a VoIP Network to the PSTN and PBX's
- Implementing a Dial Plan
- Implementing Advanced Gateway Features
- Deploying Gatekeepers
- Introducing Service Provider Offerings
Special notes: This course prepares students for Cisco exam 642-452 GWGK.
