Cisco Certified Voice Professional (CCVP)
IIUSA-529 : Developing Microsoft ASP .NET Applications with Microsoft Visual Studio
Course length: 40 hrs
Prerequisites: Knowledge of HTML and DHTML, and computer programming using objects
Tuition: $2305
This course covers the fundamentals of Web application development and best practices for Microsoft Web development technologies, including ASP.NET, ASP.NET AJAX Extensions, and Silverlight. This course focuses on using the Microsoft Visual Studio development environment and the Microsoft .NET Framework to create a web application that delivers dynamic content to a web site.
Course Outline
1. Overview of the Microsoft .NET Framework
- Introduction to the .NET Framework
- Overview of ASP.NET
- Overview of the Lab Application
- Resources
2. Creating Web Applications Using Microsoft Visual Studio 2008 and Microsoft .NET-Based Languages
- Visual Studio 2008
- Creating an ASP.NET Web Application Project
- Microsoft .NET-Based Languages
- Creating a Component Using Visual Studio 2008
3. Creating a Microsoft ASP.NET Web Form
- Creating Web Forms
- Adding Server Controls to a Web Form
- Creating Master Pages
4. Adding Code to a Microsoft ASP.NET Web Form
- Implementing Code-Behind Pages
- Adding Event Procedures to Web Server Controls
- Handling Page Events
5. Tracing in Microsoft ASP.NET Web Applications
- Tracing and the Trace Object
- Remote Debugging
6. Validating User Input
- Overview of User Input Validation
- Validation Controls
- Page Validation
7. Creating and Implementing User Controls
- Adding User Controls to an ASP.NET Web Form
- Creating User Controls
8. Accessing Data with Microsoft ADO.NET and Visual Studio 2008
- Overview of ADO.NET
- Connecting to a Database
- Accessing Data
- Accessing Multiple Tables
9. Accomplishing Complex Data Access Tasks
- Stored Procedures
- Calling Stored Procedures
- Data Access with LINQ to SQL
10. Reading and Writing XML Data
- XML Architecture in ASP.NET
- XML and the DataSet Object
- Managing XML Data
- Accessing XML Data by Using the XML Web Server Control
11. Creating an ASP.NET AJAX Application
- Introduction to ASP.NET AJAX
- Creating an ASP.NET AJAX Application Using the ASP.NET AJAX Extensions
- Extending an Application Using the ASP.NET AJAX Control Toolkit
12. Delivering Dynamic Content with Microsoft Silverlight
- Microsoft Silverlight
- Creating Silverlight-Based Applications with Visual Studio 2008
13. Consuming and Creating XML Web Services
- Using XML Web Services
- Calling an XML Web Service
- Creating an XML Web Service
14. Managing State
- State Management
- Application and Session Variables
- Cookies and Cookieless Sessions
15. Configuring, Optimizing, and Deploying a Microsoft ASP.NET Web Application
- Implementing the Cache Object
- ASP.NET Output Caching
- Configuring an ASP.NET Web Application
- Deploying an ASP.NET Web Application
16. Securing a Microsoft ASP.NET Web Application
- Web Application Security Overview
- Windows-Based Authentication
- Forms-Based Authentication
IIUSA-610 : Cisco Voice over IP (CVOICE)
Course length: 40 hrs
Prerequisites: Working knowledge of LANs, WANs, and IP switching, which is covered in the Interconnecting Cisco Network Devices course.
Tuition: $2305
Cisco Voice over IP (CVOICE) v6.0 brings together voice and data networks, encompassing various network technologies. Integration of gateways and gatekeepers into an enterprise VoIP network is also part of the hands-on experience in design, planning, configuration and deployment of VoIP networks.
Course Objectives:
After completing this course, students will be able to:
- Identify components of a VOIP network, VOIP protocols, special requirements for VoIP calls, and Codecs.
- Configure Voice Ports
- Define, Describe and Implement VoIP Gateways
- Implement Dial Plans on Voice Gateways
- Implement H.323 Gatekeepers
- Connect to an Internet Telephony Service Provider (ITSP)
Course Outline:
- Module 1 - Introduction to Packet Voice Technologies
- Module 2 - Analog and Digital Voice Connections
- Module 3 - Configuring Voice Interfaces
- Module 4 - Voice Dial Peers
- Module 5 - Introduction to Voice over IP
- Module 6 - Voice over IP Signaling and Call Control
- Module 7 - Improving and Maintaining Voice Quality
- Module 8 - Scalable Numbering and Applications
Special notes: This course prepares students for the CVOICE Cisco exam.
IIUSA-611 : Cisco IP Telephony Part 1 (CIPT 1)
Course length: 40 hrs
Prerequisites: Recommended: Cisco CCNA certification and Cisco Voice over IP (CVOICE).
Tuition: $2305
This course will prepare students to install and configure a Cisco Unified Communications Manager (CallManager) solution in a single site. Post-installation tasks such as configuring Cisco Unified Communications Manager and switches; implementing Media Gateway Control Protocol (MGCP) gateways; implementing media resources, (such as Lightweight Directory Access Protocol (LDAP), voice mail integration and telephone features); and building dial plans to place on-net and off-net phone calls, are also covered.
Course Objectives:
After completing this course, student will be able to:
- Describe Cisco Unified Communications Manager including its functions, architecture, deployment and redundancy options, and how to install or upgrade.
- Perform Cisco Unified Communications Manager platform and general administration, initial configuration, and user management.
- Configure Cisco Unified Communications Manager to enable both Single-Site On-Net and Single-Site Off-Net Calling
- Implement a dial plan in Cisco Unified Communications Manager to make internal calls and place calls the PSTN.
- Configure and Implement Cisco Unified Communications Manager media resources, features and voice mail integration.
Course Outline:
- Course Introduction
- Establish an On-Cluster Call
- Components of Cisco IP Communications
- Cisco CallManager Cluster and Deployment Options
- Set up Cisco CallManager
- Cisco catalyst Switches, Cisco IP Phones
- Add Phones and Other Endpoints
- Cisco IP Telephony Users
- Cisco Bulk Administration Tool
- Add Users
- Establish an Off-Cluster Call
- Telephony Class of Service
- Configuring a Telephony Class of Service for Devices
- Route Plan Basics
- Building Basic Route Plans
- Advanced Route Plans
- Cisco Access Gateways
- Configure Complex Route Plans
- Call Admission Control and Survivable Remote Site Telephony
- Configure Call Admission Control and Survivable Remote Site Telephony
- Enable Features for Users, Media Resources, Configure Media Resources, Softkey Template, Features, Configure IP Phones
Special notes: This course, together with IIUSA-612 Cisco IP Telephony Part 2 (CIPT 2) prepares students for the Cisco CIPT (CallManager) exam.
IIUSA-612: Cisco IP Telephony Part 2 (CIPT 2)
Course length: 40 hrs
Prerequisites: Cisco IP Telephony Part 1
Tuition: $2305
This course will prepare students to install and configure a Cisco Unified Communications Manager (CallManager) solution in a multisite environment. This includes H.323 and Media Gateway Control Protocol (MGCP) gateway implementation, the use of a Cisco Unified Border Element, and configuration of Survivable Remote Site Telephony (SRST), different mobility features, and voice security. Students will apply a dialplan for a multisite environment, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN. Call Admission Control (CAC), automated alternate routing (AAR), device and extension mobility, Cisco Unified Mobility, and voice security topics are also covered.
Course Objectives:
After completing this course, students will be able to:
Implement Multisite Deployments including required dial plan elements. - Implement call processing resiliency in remote sites using SRST, MGCP fallback, and Cisco Unified Communications Manager Express in SRST mode.
- Implement Bandwidth Management and Call Admission Control
- Implement features and applications for Multisite Deployments.
- Secure IP Telephony deployment.
Course Outline:
- Module 1: Course Introduction
- Module 2: Applications
- Module 3: Enabling Video Calling and Conferencing
- Module 4: Securing IP Communications
- Module 5: Monitoring and Managing IP Communications
Special notes: This course, together with IIUSA-611 Cisco IP Telephony Part 1 (CIPT 1) prepares students for the CIPT (CallManager) Cisco exam.
IIUSA-613 : Implementing Cisco Quality of Service (QOS)
Course length: 40 hrs
Prerequisites: Recommended: Cisco CCNA certification; knowledge of configuring BGP.
Tuition: $2305
This course provides students with in-depth knowledge of IP QoS requirements, conceptual models using Differentiated Services (DiffServ), Integrated Services (IntServ) and Best Effort (over provisioning), and the implementation of IP QoS on Cisco IOS switches and routers.
Course Objectives:
After completing this course, students will be able to:
- Identify the components of the Cisco Unity system, describe their standard and optional features, and explain and how they integrate into a unified messaging system.
- Explain the need and methods of implementation and management of Quality of Service (QoS).
- Explore different models used for ensuring QoS in a network and explain their key mechanisms.
- Explain the use of MQC and AutoQoS to implement QoS.
- Use Cisco QoS queuing mechanisms to manage network congestion, traffic policing and traffic shaping.
- use Cisco link efficiency mechanisms to improve the bandwidth efficiency.
- select the most appropriate QoS mechanisms through demonstrated understanding of QoS best practices.
Course Outline:
- Module 1: Introduction to IP QoS
- Module 2: The Building Blocks of IP QoS
- Module 3: Introduction to Modular QoS CLI and Auto-QoS
- Module 4: Classification and MarkingModule
- Module 5: Congestion Management
- Module 6: Congestion Avoidance
- Module 7: Traffic Policing and Shaping
- Module 8: Link Efficiency Mechanisms
- Module 9: QoS Best Practices
Special notes: This course prepares students for the Cisco QOS exam.
IIUSA-614 : IP Telephony Troubleshooting (IPTT)
Course length: 40 hrs
Prerequisites: Recommended: Cisco CCNA certification; QOS, CVOICE, and CIPT training.
Tuition: $2305
IPTT practices troubleshooting skills for administrators and engineers who support IP Telephony installations. IPTT prepares for one of the exams required for the IP Telephony Operations Specialization and Certification.
Course Objectives:
After completing this course, the student should be able to:
- Apply effective troubleshooting methods to resolve issues in complex IPT networks
- Troubleshoot common Call Manager configuration, integration, and operation problems.
- Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management tools.
- Troubleshoot common router, switch, and gateway configuration; integration; and operation issues and problems in AVVID networks.
- Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods.
- Troubleshoot common Unity configuration, integration, and operation issues and problems.
- Employ Cisco TAC as a troubleshooting and escalation tool.
Course Outline:
- Module 1 - Applying Troubleshooting Methods
- Module 2 - Troubleshooting CallManager, Network, Signaling, and Dial Plans Troubleshooting the CallManager Signaling Architecture
- Module 3 - Troubleshooting AVVID Components
- Module 4 - Troubleshooting Network Infrastructure
- Module 5 - Applying Quality of Service in VoIP Networks
- Module 6 - Troubleshooting Unity Voice Mail Systems
- Module 7 - Escalating Trouble Tickets to TAC
Special notes: This course prepares students for Cisco exam 642-425 IPTT.
IIUSA-615: Implementing Cisco Voice Gateways and Gatekeepers (GWGK)
Course length: 40 hrs
Prerequisites: Recommended: Cisco CCNA certification; CVOICE, and a conceptual understanding of Cisco CallManager Express functions.
Tuition: $2305
This course provides students with practical understanding that will prepare them to install, configure, monitor and troubleshoot Cisco voice gateways and gatekeepers in Enterprise installations, using the framework of the Cisco Solution Reference Network Design for IP Telephony guide.
Course Objectives:
After completing this course, students will be able to:
- Implement H.323, SIP and MGCP controlled gateways including SRST and RSVP support on a CallManager based IPC network.
- Implement PSTN and PBX, Analog, CAS and other Trunks with Cisco IP Communications.
- Implement a dial plan for multi-site IPC network including H.323 / SIP controlled gateways, SRST gateways and CallManager Express.
- Implement media resources, call applications and fax on gateways for CallManager deployment.
- Implement basic and advanced gatekeeper functionality and gatekeeper redundancy on IOS routers.
- Identify and describe the different IP-IP Gateway deployment models with focus on features supported for enterprise customers on an existing voice ready customer network.
Course Outline:
- Functions of Gateways and Gatekeepers
- Integrating a VoIP Network to the PSTN and PBX's
- Implementing a Dial Plan
- Implementing Advanced Gateway Features
- Deploying Gatekeepers
- Introducing Service Provider Offerings
Special notes: This course prepares students for the Cisco GWGK exam.
IIUSA-616 : Troubleshooting Cisco Unified Communications Systems (TUC)
Course length: 40 hrs
Prerequisites: Recommended: Cisco CCNA certification; QOS, CVOICE, and CIPT training.
Tuition: $2305
This course provides students with the knowledge and skills required to troubleshoot Unified Communications Systems and solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure). The professional will troubleshoot Unified Communications Systems / Solutions and components / products by identifying and isolating problems, recommending solutions, and implementing fixes.
Course Objectives:
After completing this course, students will be able to:
- Implement troubleshooting methodology for Unified Communications Systems
- Analyze and isolate problems.
- Identify Common Unified Communications Problems and Symptoms.
- Implement solutions in a lab environment.
- Identify services, resources and tools for troubleshooting.
Course Outline:
- Module 1 - Gateway Deployments
- Module 2 - Cisco IP Communications
- Module 3 - Dial Plans on IOS Gateways
- Module 4 - Advanced Gateway Features
- Module 5 - Gatekeeper Deployments
- Module 6 - IP-IP Gateway
- Module 7 - A Methodology and Tools for Troubleshooting Cisco Unified Communications Systems
- Module 8 - Troubleshoot Cisco Unified CallManager-Related Issues
- Module 9 - Troubleshoot Call Setup Issues
- Module 10 - Troubleshoot Voice and Video Quality Issues
- Module 11 - Application Integration and Media Resource Issues
Special notes: This course prepares students for the Cisco TUC exam.
