IC1354: TVOICE - Troubleshooting UC Systems

Course Length: 40 hrs

• CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0

Price: $2595

Format: Onsite, online

This course equips you with the knowledge and skills required to troubleshoot Unified Communications (UC) systems and solutions in enterprise, mid-market, and commercial deployments. You'll learn problem triage, as well as troubleshooting methodology, resources, tools, and fixes at the integrated system/solution level. You will cover troubleshooting components, such as Cisco Unified Communications Manager (CUCM), Cisco Unity, videoconferencing, and network infrastructure.

Topics Covered:


Course Outline:

1. UC Troubleshooting

2. CUCM Troubleshooting

3. Troubleshooting Call Setup Issues

4. Troubleshooting SAF and CCD Issues

5. Peripheral Devices

6. Troubleshooting Voice Quality and Media Resources Issues

Notes: This class prepares you for the TVOICE exam. The CCNP Voice certifications retire after October 20, 2015.