IC1391: CICD – Implementing Cisco Collaboration Devices

Course Length: 40 hrs


Price: $2595

Format: Onsite, online

In this course, you will be given an introduction to maintaining and operating a Cisco Unified Communications solution and its components, including:

Topics Covered:

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons. After successful completion of this course, the student will be able to:  

Course Outline:

1. Cisco Unified Communications Solutions

2. Administrator and End-User Interfaces

3. Call Flows in Cisco Call Control Platforms

4. Endpoint and End-User Administration

5. End User Telephony and Mobility Features

6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

7. Cisco Unified Communications Solutions Maintenance

Notes: This course prepares you for the CICD exam.