IC1332: ICOMM - Introducing Cisco Voice and UC Administration

Course Length: 40 hrs

Prerequisites: CCENT or CCNA certification

Price: $2595

Format: Onsite, online

In this hands-on course, you will get an introduction to Cisco's Unified Communications (UC) systems and its components, including: Cisco Unified Communications Manager (CUCM), CUCM Express, Cisco Unity Connection, and Cisco Unified Presence.

You will cover telephony features supported in CUCM and CUCM Express, including the administrator and end-user interface options, and you will learn to configure the most commonly used features. You will also learn how to maintain your system, performing tasks such as daily administration, adds, moves, and changes.

Topics Covered:


Course Outline:

1. Cisco UC Solutions

2. Administrator and End-User Interfaces

3. Call Flows in CUCM and CUCM Express

4. Endpoint and End-User Administration

5. Enabling End-User Telephony and Mobility Features

6. Unity Connection and Unified Presence

7. Cisco UC Solutions Maintenance

Notes: The CCNA Voice certification exams will not be available after September 17, 2015