IC1355: CAPPS - Integrating Cisco Unified Communications Applications v8.0

Course Length: 40 hrs

• ICOMM - Introducing Cisco Voice and UC Administration v8.0
• CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0

Price: $2595

Format: Onsite, online

In this hands-on course, you will practice configuring and integrating Cisco's call management and voice mail systems from scratch. You will work with Cisco Unity Connection, which is integrated with Cisco Unified Communications Manager (CUCM), and with Cisco Unity Express, integrated with CUCM Express.

Building on the foundation provided by ICOMM v8, you'll focus on voice mail administration and presence administration. You will learn how to add users, configure Class of Service, schedules, and distribution lists, and set up AutoAttendants for both systems. You'll connect your voice mail systems using Voice Profile for Internetwork Mail (VPIM) networking.

You will also learn how to integrate the Cisco Unified Presence server with CUCM, deploy the Cisco Unified Personal Communicator (CUPC) client with desk phone control, and integrate Unity Connection for CUPC access.

Topics Covered:


Course Outline:

1. Introduction to Voice Mail

2. Cisco Unity Connection in a CUCM Environment

3. Cisco Unity Express Implementation in CUCM Express Environment

4. Voice Profile for Internet Mail Implementation (VPIM)

5. Cisco Unified Presence Implementation

Notes: This class prepares you for the CAPPS exam. The CCNP Voice certifications retire after October 20, 2015.